Refund and Returns Policy
1. All Sales Are Final
- All kitten sales through Favcats are final.
- Kittens are placed into their new homes as-is, in good health to the best of our knowledge, confirmed by a licensed veterinarian at the time of sale.
- No monetary refunds or returns will be issued once the kitten leaves our care.
2. Health Guarantee
- Each kitten is examined by a licensed veterinarian prior to adoption and receives age-appropriate vaccinations & deworming, and a veterinary health certificate.
- All kittens are guaranteed negative for FeLV (Feline Leukemia) and FIV (Feline Immunodeficiency Virus) at the time of sale.
- Buyer must have the kitten examined by their own licensed veterinarian within 5 days of receiving the kitten. Failure to do so voids this guarantee.
- The guarantee does not cover minor or temporary illnesses due to relocation stress (e.g., upper respiratory infection, fleas, mites, worms, ringworm).
If, within 2 years, the kitten dies from a congenital or hereditary defect (confirmed by necropsy from a licensed pathologist), Favcats will offer a replacement kitten. (Exact sex/color/pattern cannot be guaranteed, though reasonable efforts will be made.)
3. Shipping & Delivery
- Kittens may ship within 10–20 days after purchase, depending on age, vet clearance, and logistics.
- Shipping is handled by third-party providers (airlines, professional nannies).
- Delays due to weather, airline cancellations, or mechanical issues are outside Favcats’ control and are not grounds for refund.
- Seller’s responsibility is limited to providing: health certificate, vaccination records, and coordination of safe delivery.
4. Buyer’s Responsibilities
- Provide proper care, nutrition, safe housing, and veterinary attention.
- Maintain updated veterinary records (may be requested for health claims).
- Complete a vet check within 5 days of arrival.
- Avoid unnecessary vaccinations during the first 10 days (unless advised by a vet).
- Declawing is strictly prohibited – doing so voids all guarantees.
- Kitten may not be rehomed, placed in a shelter, rescue, or research facility. If unable to keep the kitten, Buyer must return it to Favcats (no refund issued).
5. Spay/Neuter & Breeding Rights
- Unless purchased with breeding rights under a separate written agreement, all kittens are sold as pets only.
- Buyer agrees to spay/neuter the kitten by 8 months of age and provide proof.
- Unauthorized breeding voids all guarantees and may result in damages pursued by Favcats.
6. Return Policy
- Returns are only accepted if a licensed veterinarian certifies that the kitten was sold with a life-threatening congenital or hereditary condition at the time of sale.
- In such cases, the kitten may be returned and store credit issued for the purchase price.
- Buyer dissatisfaction (allergies, litter habits, personality, lifestyle changes) is not grounds for return or refund.
- If Buyer cannot continue care, Favcats reserves the right of first refusal and will responsibly rehome the kitten.
⚜ Favcats Commitment
Our mission is to ensure every kitten is placed into a safe, loving, and responsible home. By purchasing a kitten from Favcats, the Buyer acknowledges and agrees to this policy in full.